T-Mobile is investigating why users of its network had issues with their votes being cast during the Grand Final of Eurovision 2021.
Speaking to Nu.nl the mobile network T-Mobile has said that it is investigating why users of its network experienced issues voting during the Grand Final of Eurovision 2021. Users of the network found that votes cast during the voting window failed to be registered in time, with notifications hours after the final that their vote had not counted as it was outside the voting window.
According to a spokesperson for T-Mobile there was no network outage at the time, they added:
“We still have no idea what was going on and are investigating where the problem was.”
The European Broadcasting Union confirmed to the Dutch broadcaster NOS that some votes cast during the voting window of the Grand Final were not counted due to a problem with a Dutch phone network.
The EBU said in a statement to NOS that “We are sorry for any disappointment this has caused, but the EBU had no control over it”. The EBU has not stated which Dutch phone network had an issue. The outcome of the televote from the Netherlands remains valid, the EBU went on to say that “We were only able to take votes that came in on time,”.
Image Source: EBU / Thomas Hanses | Source: Nu.nl
The Netherlands debuted in the Eurovision Song Contest in 1956 and has gone on to compete in all bar four contests. To date the Netherlands has won the contest on five occasions; 1957, 1959, 1969, 1975 and most recently 2019. Prior to Duncan Laurence’s victory in Tel Aviv, the Netherlands had been waiting 44 years for their next victory. Duncan Laurence won the contest in Israel with the song “Arcade”.