T-Mobile has confirmed that customers whose votes were not accepted during the Grand Final of Eurovision 2021 will be receiving a refund.
T-Mobile has contacted customers whose votes were not counted during the Grand Final of the Eurovision Song Contest 2021. A text to customers reads:
Dear customer, You voted by text message during the Eurovision Song Contest last weekend. Some text messages were wrongly not counted. Sorry! You will of course receive a refund from us for the costs for these text messages. The reimbursement is stated on your next invoice. Regards, T-Mobile
Users of the network found that votes cast during the voting window failed to be registered in time, with notifications hours after the final that their vote had not counted as it was outside the voting window.
The European Broadcasting Union confirmed to the Dutch broadcaster NOS that some votes cast during the voting window of the Grand Final were not counted due to a problem with a Dutch phone network.
The EBU said in a statement to NOS that “We are sorry for any disappointment this has caused, but the EBU had no control over it”. The EBU has not stated which Dutch phone network had an issue. The outcome of the televote from the Netherlands remains valid, the EBU went on to say that “We were only able to take votes that came in on time,”.
Image Source: EBU / Thomas Hanses | Source: Droid App
The Netherlands debuted in the Eurovision Song Contest in 1956 and has gone on to compete in all bar four contests. To date the Netherlands has won the contest on five occasions; 1957, 1959, 1969, 1975 and most recently 2019. Prior to Duncan Laurence’s victory in Tel Aviv, the Netherlands had been waiting 44 years for their next victory. Duncan Laurence won the contest in Israel with the song “Arcade”.